Join Our UK and US Technical Sales Team!

Client Service Managers/Technical Sales Managers (Wallingford, UK)

We have immediate full-time openings for ambitious, enthusiastic and outgoing client service managers/technical sales managers (technical sales professionals) for supporting our Marketing Team with sales and events through demos and benchmarks throughout Europe and the Middle East. You will also be responsible for creating and managing new businesses and maintaining excellent client relationships for existing accounts. We are seeking candidates who enjoy working with a team and have strong oral communication skills for the development of technical demos, interfacing with customers, and participating in trade shows. Must be willing to travel.

Qualifications: A B.S. or M.S. (Ph.D. preferred) degree in civil, water resources or environmental engineering or a related field; sales/consulting experience; knowledge of Innovyze wastewater products; excellent communication, presentation and negotiation skills.

Client Service Managers/Sales Managers (various US locations)

We have immediate full-time openings for ambitious, enthusiastic and outgoing client service managers/sales managers (technical sales professionals) for supporting our Marketing Team with sales and events through demos and benchmarks. You will also be responsible for creating and managing new businesses and maintaining excellent client relationships for existing accounts. We are seeking candidates who enjoy working with a team and have strong oral communication skills for the development of technical demos, interfacing with customers, and participating in trade shows. Must be willing to travel.

Qualifications: A B.S. or M.S. (Ph.D. preferred) degree in civil or environmental engineering or a related field; sales/consulting experience; knowledge of Innovyze products; excellent communication, presentation and negotiation skills.

If you are looking to make a change, Innovyze is a great place to work. Please send us your resume including salary history and professional references by e-mail to Timothy.J.Gallagher@innovyze.com.

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    The Innovyze License Renewal Process for Non-Workgroup Products

    The Innovyze License Renewal Process for Non-Workgroup* products is a simple process that is performed online as described below.  Note that there are two separate processes for fixed seat license and floating (network) licenses.

    *Non-Workgroup products consists of Innovyze’s ArcGIS-based Solutions, Stand-Alone Geospatial Solutions, and AutoCAD-based Solutions (e.g. InfoWater/InfoSWMM, H20Map, and H20Net).  Workgroup Products comprise of the InfoWorks product line, IWLive, ICMLive, and related software.  For a detailed list of the Workgroup and Non-Workgroup products, please go to the following webpage:   http://www.innovyze.com/products/

    Renew Subscription-100

    Continue reading

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      Theming Incidents On Time or Date to Display Most Recent

      By default the GeoPlan displays all objects, which can lead to a visually busy display. Displaying all objects also incurs a performance cost, the graphics card processor having to render all objects. Consider the following section of a network displaying some incidents (customer complaints) with the date opened labelled, which range from 2010 unto 2015.

      Incidents with Date

      Incidents with Date

      It is possible to create a theme on the year that the incident happened, but will require an SQL theme to only look at the year part of the date. The following steps outline the methodology.

      Continue reading

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        Posted in ICMLive, InfoNet, InfoWorks ICM, InfoWorks WS, IWLive, SWMMLive | Tagged , , , | Comments Off on Theming Incidents On Time or Date to Display Most Recent

        What To Do If You Get ‘Record Not Found In Local Datastore’ Error

        Once in a while, when committing changes to a network in InfoWorks ICM or InfoNet , you may receive an error such as this one:

        6-20-2016 1-11-04 PM

        There are several reasons why this problem may have occurred. Innovyze has resolved many of these in more recent versions, but if you should encounter this, you can do one of the following: Continue reading

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          SQL Prompts and Custom Actions to edit River Reach Parameters in InfoWorks ICM

          The SQL or Structured Query Language functionality in InfoWorks ICM is a highly powerful and flexible way to edit a model network properties. A simple SQL which is commonly used when building river reaches is the following to set the Manning’s n value for all river sections.

          Another useful SQL is the following to set discharge coefficients and modular ratios to the river reach banklines (which solve a weir equation). Continue reading

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            Dealing With Some Common Invalid Signature Errors

            Misc-Delete-Database-iconUpon opening InfoWorks ICM or InfoNet or a master database within one of these software platforms, you may encounter an Invalid Signature error preventing you from working in your database.

            If the error reads something like:

            INVALID SIGNATURE followed by the path to your database and to a file called “Rootobjects.dat” or “RootPrefs.dat”

            the reason you are getting this is because there has been some kind of network interruption and it has corrupted the file. This is also the result of keeping a standalone database on a network drive which is unsupported by Innovyze. You can read more about why and how to convert to a workgroup database to prevent these problems in the future in the following blog post:

            How to Convert Your Standalone Database to a Workgroup Database In InfoNet or InfoWorks ICM 

            If you receive the error that references the RootObjects.dat file: Continue reading

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              Preprocessing Error When Attempting to Run a Simulation in InfoWorks ICM

              When attempting to run a simulation, you may receive a Preprocessing error that looks something like this:

              FAILED – Pre-processing failed: Failed to open database: \\servername\seriesoffolders\database.icmm – Access to \\servername\seriesoffolders\database.icmm was denied

              This problem is related to the fact that a standalone database (.icmm) is being kept on a server (or network drive) which we do not support.

              To resolve this problem, there are four options: Continue reading

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                How to Convert Your Standalone Database to a Workgroup Database in InfoNet or InfoWorks ICM

                database_256InfoWorks ICM and InfoNet were designed to allow for multi-user access and editing within a “workgroup” structure. When a database resides anywhere other than a user’s local machine, it should be set up as a workgroup database rather than a standalone database. Keeping a standalone database on a network drive (or server) leaves the database susceptible to database errors and corruption that can be frustrating, time consuming to resolve, and even fatal to the database. It should also be noted that standalone databases kept on network drives are unsupported by Innovyze, so we are limited in what we can do to resolve errors/corruption that occurs on a standalone database kept on a network drive.

                Therefore, it is strongly advised that if you have a standalone database on a network drive, you convert it to a workgroup database as soon as possible. Continue reading

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                  Innovyze President Recognized at the AAWRE Induction Ceremony

                  aawre-logo-b-minThe American Academy of Water Resources Engineers (AAWRE) held its induction ceremony on Monday May 23, 2016, in West Palm Beach, Florida, during the Environmental & Water Resources Institute (EWRI) Congress. Innovyze President, Dr. Paul Boulos, was recognized with a special distinction award from David D. Dee, Jr., P.E., D.WRE, M.ASCE, EWRI President, Mike Marcus, PE, D.WRE, AAWRE President, and Deborah H. Lee, PE, PH, D.WRE, AAWRE President-Elect.

                  “Dr. Boulos is recognized as one of the leading experts on computational hydraulics and water resources and navigation engineering in the world,” said Mike Marcus. “As an educator, entrepreneur and business leader, he has certainly made a remarkable contribution to the science of water and wastewater engineering. Dr. Boulos is an Honorary Diplomate of AAWRE, a Distinguished Diplomate of ACOPNE and a Distinguished member of ASCE. We recognize and celebrate not only Dr. Boulo’s contribution to water engineering but also his outstanding service while on the AAWRE Board of Trustees from 2010-2015 and as the Board President in 2014. Thank you, Paul!”

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                    Innovyze Launches Improved Website

                    Streamlined design, faster access greets visitors at Innovyze.com

                    Innovyze_WebsiteIf you are a regular visitor to Innovyze’s website, you may notice something different – it’s changed! The enhanced design and improved functionality provides a state-of-the-art browsing experience for Innovyze customers and other visitors. We’ve given the site a modern responsive design, making it fully accessible and optimized for all screen sizes and devices. So whether you’re at your desk, in the field, or on the subway, you’ll get the information you need faster and easier.

                    The new www.innovyze.com has been built with our most important audience in mind: you. Its new look and improved navigation reflect your insights and the functions you have come to expect when searching for information, including fast, easy access to events such as conferences and continuing education (training) courses, product and technical support, relevant publications, showcases, networking opportunities, and more. The new site also reflects the wealth of expertise and state-of-the-art technology behind the products and services Innovyze offers its customers.

                    “Providing the highest quality customer service is a top priority for the Innovyze team, and presenting a superb online experience is no exception,” said Paul F. Boulos, Ph.D, BCEEM, Hon.D.WRE, Dist.D.NE, Dist.M.ASCE, NAE, Innovyze President, COO and Chief Innovation Officer. “To improve that experience for our customers, we formed a cross-functional global team that represents all aspects of our business. This group was charged with understanding where our current web properties were meeting our customers’ needs and where improvements were needed to communicate more effectively with them. The result of these efforts is extraordinary, and will significantly improve our customers’ online experience with Innovyze.”

                    Visitors to the site will find the entire Innovyze product portfolio better organized and more easily accessed. From the homepage, users can navigate directly to the latest product downloads, individual product information, and latest news. The site also gives users a complete overview of training courses available in the United States, Europe and Asia Pacific.

                    The site will also serve as a key conduit for the user feedback that shapes new developments at Innovyze. “We enthusiastically encourage our customers and partners to send us their comments and suggestions online,” says Boulos. “As always, we will work hard to incorporate these valuable ideas and suggestions into our products and services.”

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