The formal announcement of the retirement of InfoWorks CS was made on the 1st December 2014, following the successful introduction of InfoWorks ICM SE (Sewer Edition) in 2013.
Following this schedule, the Support Program for InfoWorks CS was formally closed on 15th December 2015. All existing customer support contracts for InfoWorks CS have now expired. This does not affect support contracts for any other Innovyze products.
As a result of this, Innovyze is no longer able to provide technical support regarding the use of the InfoWorks CS product. Customers with valid InfoWorks CS licences are, of course, fully entitled to continue using the software, but usage will be unsupported by Innovyze. The Innovyze User Forums at http://forums.innovyze.com/ continue to be available for questions to be put to the wider wastewater modelling community.
The following link answers a number of questions regarding the retirement of InfoWorks CS.
The official upgrade program from InfoWorks CS to InfoWorks ICM closed at the end of December 2015. This program allowed customers with supported InfoWorks CS licences to receive a trade-in discount valued at 100% of the current list price of CS when upgrading to InfoWorks ICM. If you have not upgraded your license as of 31st December 2015, but are still interested in migrating to InfoWorks ICM, please contact your local Innovyze Sales Team or your local Channel Partner, either of whom will be able to prepare a formal quotation. Worldwide contact details can be found at http://www.innovyze.com/contactus/