The Innovyze License Renewal Process for Non-Workgroup Products

The Innovyze License Renewal Process for Non-Workgroup* products is a simple process that is performed online as described below.  Note that there are two separate processes for fixed seat license and floating (network) licenses.

*Non-Workgroup products consists of Innovyze’s ArcGIS-based Solutions, Stand-Alone Geospatial Solutions, and AutoCAD-based Solutions (e.g. InfoWater/InfoSWMM, H20Map, and H20Net).  Workgroup Products comprise of the InfoWorks product line, IWLive, ICMLive, and related software.  For a detailed list of the Workgroup and Non-Workgroup products, please go to the following webpage:   http://www.innovyze.com/products/

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SECTION 1 – THE FIXED LICENSE RENEWAL PROCESS

Understanding the License Renewal Process
Innovyze provides updates, upgrades and product support with no additional fees for the period of one year. During the first year, customers are entitled to: 1) Access to technical support. 2) Product updates 3) Version upgrades (major updates such as when ESRI updates ArcGIS or when Autodesk updates AutoCAD) 4) the ability to transfer a license from one computer to another computer (or from one server to another server for a floating license). After your first year with Innovyze, you will have the opportunity to renew your Annual Maintenance Agreement (subscription program). We encourage our customers to renew their subscription program. The license renewal process is a very simple process and can be done through our user-friendly online licensing system as shown in Figure 4.1.

Figure 4.1 Fixed Seat License Renewal Procedure

Figure 4.1 Fixed Seat License Renewal Procedure

Scenario: Renewing Your Existing License
If you are current with your annual maintenance but you may not have current keys, you need to perform the instructions below to obtain a renewal CD and License key:

STEP 1. Locate computer which has your existing license installed.
STEP 2. Launch the INNOVYZE PRODUCT LICENSE to submit a renewal request. If you do not have access to the Internet, you need to contact us by phone.

STEP 2a. From the START menu, navigate to PROGRAMS and then select the product name of your existing license and launch INNOVYZE PRODUCT LICENSE by clicking on the INNOVYZE Product License Client.lnk. If you are not able see or click on the INNOVYZE Product License Client.lnk, please go to STEP 2c.

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STEP 2b. Set the INSTALLED PRODUCT dropdown menu to your existing product name. Please go to STEP 2f.

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STEP 2c. Launch the product and click on the product Help menu.
STEP 2d. Select the “About …” menu item to bring up the About dialog box.
STEP 2e. Click on the button labeled as “License Details…” to bring up the INNOVYZE Product License dialog box.

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STEP 2f. Set the REQUEST LICENSE KEY ON-LINE FOR dropdown menu to “Renewal” and click on the GO button to activate your Internet browser and open Innovyze’s REQUEST LICENSE ONLINE web site.

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STEP 3. After you have received the renewal CD and License key, copy and paste the information in the CD KEY and LICENSE KEY field respectively in the INNOVYZE PRODUCT LICENSE dialog box.

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STEP 4. Finally, click on the APPLY LICENSE CHANGES button to complete the license renewal process and close the INNOVYZE PRODUCT LICENSE dialog box.

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SECTION 2 – THE FLOATING LICENSE RENEWAL PROCESS

Understanding the License Renewal Process
Innovyze provides updates, upgrades and product support with no additional fees for the period of one year. During the first year, customers are entitled to: 1) Access to technical support. 2) Product updates (approximate time of release once a month) 3) Version upgrades (major updates such as when ESRI updates ArcGIS or when Autodesk updates AutoCAD) 4) the ability to transfer a license from one computer to another computer (or from one server to another server for a floating license). After your first year with Innovyze, you will have the opportunity to renew your Annual Maintenance Agreement (subscription program). We encourage our customers to renew their subscription program. The major benefit of renewing your license is the upgrades to the software. The cost of purchasing the software every time a new version is released can get very expensive. Innovyze is trying to reduce the burden of upgrading the software by offering upgrades to license holders without fluctuating costs throughout the year. The second major benefit of renewing your license is the updates to the software. We occasionally create interim updates that contain fixes and/or new features that are available as patches on our Internet Web site (www.innovyze.com) with complete instructions for how to apply them. To get to our download page, just point your Web browser to our Internet address:
www.innovyze.com/page/p_download/down_main.htm
The license renewal process is a very simple process and can be done through our user-friendly online licensing system as shown in Figure 6.1 and 6.2 Scenario of this section.

Figure 6.1 Floating Seat License Renewal Process

Figure 6.1 Floating Seat License Renewal Process

Scenario: Renewing Your License
If you are current with your annual maintenance but you may not have current keys, you need to perform the instructions below to obtain a renewal CD and License key:

STEP 1. Locate the Floating Seat License Manager which has your existing floating seat license(s).
STEP 2. From your Floating Seat License Manager, highlight the license that you are renewing. Your user does not need to check the license(s) back in for the renewal process.

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STEP 3. Set the REQUEST LICENSE KEY ON-LINE FOR dropdown menu to “Renewal” and click on the GO button to activate your Internet browser and open Innovyze’s REQUEST LICENSE ONLINE webpage.

STEP 4. After you submit your license renewal request, our on-line license activation system will automatically display a renewal CD key and License Key on the webpage and a confirmation email of your request will be delivered to your email address as well.

STEP 5. Apply a set of renewal keys on the INNOVYZE FLOATING SEAT LICENSE MANAGER dialog box and click on the APPLY button.

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